{"id":2399,"date":"2021-10-05T09:55:58","date_gmt":"2021-10-05T07:55:58","guid":{"rendered":"https:\/\/www.infordisa.com\/soc\/?p=2399"},"modified":"2026-07-03T10:43:12","modified_gmt":"2026-07-03T08:43:12","slug":"el-motiu-de-la-caiguda-de-7-hores-a-nivell-mundial-de-facebook-whatsapp-i-instagram","status":"publish","type":"post","link":"https:\/\/www.infordisa.com\/soc\/ca\/el-motivo-de-la-caida-de-7-horas-a-nivel-mundial-de-facebook-whatsapp-e-instagram\/","title":{"rendered":"El motiu de la caiguda de 7 hores a nivell mundial de Facebook, WhatsApp i Instagram"},"content":{"rendered":"<p>Ha sido noticia mundial, el 4 de octubre a las 17:40 hora de Espa&ntilde;a, Facebook y sus otros servicios de WhatsApp e Instagram han ca&iacute;do y ha sido imposible acceder a ellos desde cualquier parte del mundo.<\/p>\n<p>Para Mark Zuckerberg ha sido una de las afectaciones m&aacute;s importantes que ha sufrido su compa&ntilde;&iacute;a a lo largo de sus 17 a&ntilde;os de historia.&nbsp; Cerca de siete horas han estado fuera de servicio las principales plataformas de la red social.<\/p>\n<p>La soluci&oacute;n se ha hecho esperar aproximadamente 7 horas, a la 1h de la madrugada de Espa&ntilde;a el servicio se ha restablecido a nivel mundial.<\/p>\n<h2>El motivo de la ca&iacute;da<\/h2>\n<p>Aun no hay noticias oficiales de la empresa y se est&aacute;n haciendo muchas especulaciones, pero todo apunta a un <strong>fallo relacionado con el <a class=\"glossaryLink\"  href=\"https:\/\/www.infordisa.com\/soc\/ca\/glosario-definicion\/protocolo\/\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>protocolo<\/a> BGP<\/strong> (Border Gateway Protocol). El BGP es un protocolo mediante el cual se intercambia informaci&oacute;n de encaminamiento entre sistemas aut&oacute;nomos.<\/p>\n<p>Al intentar acceder a sus p&aacute;ginas web aparec&iacute;a el mensaje de error &ldquo;<a class=\"glossaryLink\"  href=\"https:\/\/www.infordisa.com\/soc\/ca\/glosario-definicion\/dns\/\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>DNS<\/a>_PROBE_FINISHED_NXDOMAIN&rdquo;. Este error indica que el navegador web no ha conseguido resolver la solicitud de DNS solicitada, a trav&eacute;s de la <a class=\"glossaryLink\"  href=\"https:\/\/www.infordisa.com\/soc\/ca\/glosario-definicion\/url\/\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>URL<\/a> escrita. Los expertos en ciberseguridad han empezado a indagar al respecto, y han encontrado informaci&oacute;n muy preocupante.<\/p>\n<p>Seg&uacute;n el experto Brian Krebs, que lleva el blog krebsonsecurity.com el fallo consiste en el registro de DNS que permite resolver las direcciones de Facebook, Instagram, WhatsApp y Oculus ha desaparecido de las tablas de enrutamiento BGP a nivel mundial. Esto ha provocado que todo lo relacionado con Facebook sea inaccesible, tanto desde dentro de la empresa como desde fuera. Es decir, que <strong>los servidores de Facebook estaban operativos, pero no eran accesibles <\/strong>por parte de los usuarios porque los navegadores web no encuentran la forma de encontrarlos.<\/p>\n<p>As&iacute; pues, se sabe t&eacute;cnicamente lo que ha originado la causado la ca&iacute;da del servicio, pero a&uacute;n se desconoce qui&eacute;n o qu&eacute; lo originado. Se especula que la causa m&aacute;s probable es la que ocurre con m&aacute;s frecuencia: <strong>un error humano a la hora de hacer un cambio en el sistema a nivel interno o al lanzar una actualizaci&oacute;n<\/strong>.<\/p>\n<p>Seg&uacute;n han explicado personas del equipo de seguridad de Facebook al The New York Times, descartan un ciberataque como causante.<\/p>\n<h2>An&eacute;cdotas de la ca&iacute;da del 4 de octubre<\/h2>\n<p>Esta situaci&oacute;n ha provocado un sinf&iacute;n de situaciones ins&oacute;litas. La m&aacute;s com&uacute;n ha sido escuchar por la calle que la gente dec&iacute;a con incredulidad &ldquo;no me funciona el Whatsapp&rdquo;. Y m&aacute;s de uno ha mandado un emoticono a su pareja o contacto de confianza para verificar si su whatsapp funcionaba, pero todos hemos visto que el reloj de &ldquo;Enviando mensaje&rdquo; se quedaba inamovible.<\/p>\n<p>Los problemas en los servicios tambi&eacute;n impactaron en el comportamiento en Bolsa de Facebook, cuyas <strong>acciones se han desplomado un 4,9%<\/strong>, en una jornada ya marcada por las ca&iacute;das de las tecnol&oacute;gicas en Wall Street.<\/p>\n<p>Rein&oacute; el caos en Facebook, seg&uacute;n afirma Sheera Frenkel, periodista del New York Times, pues los trabajadores no pudieron acceder a sus sitios de trabajo. El sistema de entrada de los edificios de Facebook utiliza tarjetas NFC, y al pasarlas por el lector, &eacute;ste no las reconoc&iacute;a porque no pod&iacute;a verificar la identidad con los datos almacenados en los servidores. Por ello, parad&oacute;jicamente, algunos de <strong>los empleados que podr&iacute;an solucionar el fallo no pod&iacute;an tener acceso a la empresa<\/strong>.<\/p>\n<p>Y durante unas horas, al no existir el dominio de facebook.com en los registros, los registradores permit&iacute;an comprar el &ldquo;Facebook.com&rdquo;, indic&aacute;ndolo como disponible para comprar. Evidentemente sin ser posible finalizar su compra.<\/p>\n<p>Twitter y Telegram han sido dos servicios alternativos. Estos han sufrido problemas puntuales por la saturaci&oacute;n.<\/p>\n<p>Otra de las grandes afectadas ha sido Cloudflare, la mayor empresa de <a class=\"glossaryLink\"  href=\"https:\/\/www.infordisa.com\/soc\/ca\/glosario-definicion\/cdn\/\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>CDN<\/a> de Internet. Un CDN (Red de distribuci&oacute;n de contenidos por sus siglas en ingl&eacute;s) act&uacute;a como una cach&eacute; que almacena el contenido original de una web y lo sirve por todo el mundo. Gracias a ello, el contenido es accesible a una mayor velocidad, y sin saturar el <a class=\"glossaryLink\"  href=\"https:\/\/www.infordisa.com\/soc\/ca\/glosario-definicion\/servidor\/\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>servidor<\/a> original.<\/p>\n<p>Sin embargo, John Graham-Cumming, CTO de Cloudflare, apunta a que esto est&aacute; generando muchos problemas hoy en su empresa. La empresa tiene su propio resolutor de <a class=\"glossaryLink\"  href=\"https:\/\/www.infordisa.com\/soc\/ca\/glosario-definicion\/dns\/\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>DNS<\/a> (1.1.1.1), y al caerse Facebook y no resolver la direcci&oacute;n DNS, la gente vuelve a intentar resolver la direcci&oacute;n, mientras que las apps lo hacen incluso de manera autom&aacute;tica. Todo ello ha generado un enorme tr&aacute;fico de solicitudes de DNS, equivalente a un ataque DDoS.<\/p>\n<p>Por tanto, ya conocemos cu&aacute;l ha sido el motivo por el que Facebook ha ca&iacute;do, pero para conocer el qu&eacute; lo que ha causado tendremos que esperar a que la compa&ntilde;&iacute;a lo anuncie de forma oficial.<\/p>\n<blockquote>\n<h3>BONUS TRACK<\/h3>\n<p>Mark Zuckerberg, se disculp&oacute; oficialmente este martes (05\/10\/2021) ante los usuarios por los problemas de sus redes sociales y niega que haya sido provocado por un ciberataque.<\/p>\n<p>El servicio de <a href=\"https:\/\/downdetector.es\/\" target=\"_blank\" rel=\"noopener\">downdetector<\/a>, muy extendido en el sector inform&aacute;tico, plataforma en l&iacute;nea que proporciona a los usuarios informaci&oacute;n en tiempo real sobre el estado de varios sitios web y servicios, tuvieron tambi&eacute;n problemas de acceso por la gran demanda de consultas. Todos los usuarios se preguntaban que estaba ocurriendo.<\/p>\n<p>&nbsp;<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Ha estat not\u00edcia mundial, el 4 d&#039;octubre a les 17.40 hora d&#039;Espanya, Facebook i els seus altres serveis de<\/p>","protected":false},"author":2,"featured_media":2400,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[39],"tags":[69,68,67,149],"class_list":["post-2399","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualidad","tag-cdn","tag-dns","tag-facebook","tag-whatsapp","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-25"],"acf":[],"yoast_head":"<title>El motivo de la ca\u00edda de 7 horas a nivel mundial de Facebook, WhatsApp e Instagram - INFORDISA \/ Security Operations Center<\/title>\n<meta name=\"robots\" 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